Reference

What You Agree to When Using hg77

These terms set out how your account works on hg77 — what we expect from you, what you can expect from us, and how deposits through bKash, Nagad, and Rocket are handled.

Account eligibility requiredbKash, Nagad, Rocket coveredLocal law and region appliesOne account per personTerms updated with notice
hg77 What You Agree to When Using hg77
TERMS CONTACT PATHS

Reach Us About Your Account Terms

If something in these terms is unclear or you need to flag a dispute about your account, wallet transaction, or access status, our support team is reachable through the channels below. Have your registered mobile number and the wallet name — bKash, Nagad, or Rocket — ready when you contact us; it speeds up every query.

Live Chat Open the chat window from your account dashboard. This is the quickest path for questions about a specific transaction or account restriction under these terms.
Email Support Send your terms-related query to our support address listed in the account help section. Include your account ID and the relevant wallet name for faster handling.
Account Help Centre The help centre inside your account covers common terms questions — wallet routing rules, verification steps, and what happens when a transaction is disputed.
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

These terms are not just a formality. They define your rights around account data, transaction records, and how disputes are resolved. Here is how we put them into practice across four key areas.

Wallet Transaction Records Every bKash, Nagad, and Rocket transaction on your account is logged with a timestamp. You can view your full deposit and withdrawal history from the account wallet section at any time.
Account Security Measures Your account is protected by OTP verification tied to your registered mobile number. We do not share your login credentials with third parties under any ordinary operating condition.
Data Retention and Access We retain account and transaction data for as long as your account is active and for a period after closure as required by applicable rules. You may request a summary of your account data through support.
Requesting Changes to Your Account To update your registered mobile number or linked wallet, contact support with identity verification. Changes to payment routing — for example, switching from Rocket to Nagad — follow the same verification path.

Common Questions About hg77 Terms

These are the questions we hear most often about account terms, eligibility, and how transactions are handled. If your question is not here, contact us through live chat or the account help centre.

Account eligibility depends on your local law and the regions hg77 serves. It is your responsibility to confirm that real-money account use is permitted where you are before you open an account.

No. These terms allow one account per person. Duplicate accounts using the same identity, mobile number, or linked bKash, Nagad, or Rocket wallet may be suspended without prior notice.

Raise the dispute through live chat with your transaction reference and wallet name ready. We will review the logged record and respond within the timeframe stated in the account help centre.

We send notice of material changes to your registered contact details before the update takes effect. Continued use of your account after that date means you accept the updated terms.

Yes. Contact support through email or live chat to request a summary of your account and transaction records. We process these requests in line with our data retention policy.

Where a specific part of these terms conflicts with your local law, that local law takes precedence for that part only. The rest of the terms remain in effect for your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.