Reference

How hg77 Handles Your Personal Information

When you open an account with us, we collect certain personal and payment details — including information tied to your bKash, Nagad or Rocket wallet — to run your account securely and process transactions.

Account data protectedbKash, Nagad, Rocket payment details securedYour rights clearly explainedBangladesh-region eligibility applies

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold about you, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through your account settings panel. We aim to respond to all data-related requests within a reasonable timeframe, and we will let you know if we need additional verification before we act on your request.

Live Chat Open the chat window on any page of our site to submit a privacy request or ask about the data tied to your account.

Email Support Send your request to our support address shown in the account help section. Include your registered contact detail so we can verify your identity.

Account Settings Some data preferences — including cookie choices and communication settings — can be adjusted directly inside your account settings panel without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We take a straightforward approach to keeping your information secure and only as long as necessary. Here is what that looks like in practice across the key areas of our policy.

Account Security

Your account is protected by password hashing and session-based authentication. Login activity is logged, and unusual access patterns trigger a verification step before the session continues.

Cookie Use

We use cookies to maintain your session and measure page performance. No third-party advertising cookies are placed without your consent. Adjust preferences in your browser at any time.

Data Retention

Account and transaction data — including records of bKash, Nagad and Rocket payments — is kept for the period required under applicable financial and legal obligations, then securely deleted.

Your Rights and Requests

You can request a copy of your data, ask us to correct inaccuracies, or request deletion where applicable law permits. Requests are verified before we act on them to protect your account.

What Information We Hold and Why

hg77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you register — name, contact details, date of birth, and the wallet identifiers linked to bKash, Nagad or Rocket when you make a deposit or withdrawal. Device data is also gathered automatically: your browser type, IP address, and session

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activity. This helps us verify your identity, process payments, and keep your account secure. We do not sell your personal data to third parties. Payment transaction records are kept as required for financial accountability, and we retain them for the period required under applicable rules. If
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you use our mobile platform, device identifiers and login timestamps may be stored to support account continuity across sessions. Any data linked to your wallet — such as a bKash or Nagad number — is used solely for payment processing and verification. Cookies and similar tracking
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tools on our site help us understand how pages are used and improve your experience. You can adjust cookie preferences through your browser settings at any time. All data handling is subject to the laws of your jurisdiction; access and use of our platform depends on
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local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Rights

These are the questions we hear most often about how we collect and manage personal information. If yours is not here, contact us through live chat or the email address in your account help section.

We collect your name, contact details, date of birth and any wallet identifiers — such as your bKash or Nagad number — that you link when making a deposit or withdrawal.

No. Wallet details like your bKash, Nagad or Rocket number are used only to process and verify your transactions. We do not sell or share payment identifiers with third-party marketers.

We keep account and transaction records for the period required under applicable financial rules. Once that period ends, data is securely removed from our systems.

Yes. Submit a data access request through live chat or email. We will verify your identity first, then provide the relevant records within a reasonable timeframe.

Contact us via live chat or the support email shown in your account settings. Where applicable law allows deletion, we will process the request after verifying your identity.

We use session and performance cookies. You can adjust or block cookies through your browser settings at any time. Disabling cookies may affect how some account features function.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hg77 Handles Your Personal Information

Reach Us About Your Privacy Rights

Data Handling, Cookies, Security and Retention

Account Security

Cookie Use

Data Retention

Your Rights and Requests

Common Questions About Your Data and Rights

01 What personal data does hg77 collect when I register?

02 Is my bKash or Nagad number shared with anyone outside hg77?

03 How long do you keep my account and payment data?

04 Can I request a copy of the data you hold about me?

05 How do I ask hg77 to delete my personal data?

06 Does hg77 use cookies, and can I turn them off?

Privacy Policy

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